Disability Information & Advice Line


Tel: 01977 723933 /34
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Our volunteers are the backbone of our organisation. They are invaluable. Many of our volunteers have come to us as previous service users and wanted to give something back. If you have regular spare time you could volunteer with our main service or as a trustee of DIAL.

Could you be a volunteer?

Call us on 01977 723933/34
We are always looking for people who have patience, an ability to listen well and who enjoy meeting people. We do not ask that you have formal qualifications or previous experience, but if you have a disability or have experience of disability or as a carer it can help. You must be over 18.

What training and support would I get?

We offer a comprehensive training programme covering all aspects of advice giving, telephone skills, administration, benefits and form filling. Experienced volunteers and members of staff will be on hand to help you each day.

What commitment would I need to give?

Typically our volunteers either work one or two half or full days a week during office opening hours. We can work around the hours you wish to volunteer, but do require at least a six month commitment.

Why volunteer with us?

Satisfaction in helping others. Increasing confidence. Building knowledge and skills. Improving health and wellbeing. If you currently receive benefits it is likely that volunteering with us will not affect these.

"I came to DIAL to get away from my own health problem. I now know there is a life"

"I worked for the DWP prior to joining DIAL. I feel that volunteering for DIAL is a means of giving something back and putting the knowledge I have gained to good use".
Chris- volunteer

"Volunteering means meeting people and helping people, which is good for me"

"DIAL helped me way back in 2004 when I was at a really low point both physically and mentally. Volunteering in their office helped me with my gradual journey to recovery. I am now in a much stronger place and haven’t forgotten that DIAL helped me and so I continue to support them whenever I can."
Dave-volunteer and Trustee